HotLine: (+84) 96 394 6786 | Agents : (+84) 243 927 6999





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Signature Halong Cruise

Our conditions

  • ‘Company’ means Signature Halong Cruise and, where the context requires, its employees or agents.
  • ‘Passenger’ means any person or persons on the vessel.

Payment method
We accept a wide variety of different payment methods including:-

  • Cash – US Dollars or Vietnam Dong.
  • Most major credit cards.
  • Western Union.
  • Bank transfers.
  • Traveler’s checks.
  • PayPal.

Deposit to guarantee booking
Passenger will be required to make deposit for Signature Halong Cruise before check-in to guarantee the booking with us by our Terms of payment. The booking will be guaranteed once the payment has been settled to Signature Cruise. If not, your reservation won’t be secured and be rejected in automatically on our reservation system. Signature Cruise doesn’t have any responsibility for any rejected booking without deposit from passengers.

Date Changes and Cancellation Fees
Cancellation by the company: No cancellation fee applies. Guests may apply for a refund from the original place of purchase or a credit can be made with Signature Halong Cruise towards another cruise within 12 months of original date of travel. If purchased through an agent, please refer to the agent’s terms and conditions.
Date changes and cancellations are not permitted on our cruises unless otherwise stated. The following fees apply for standard fares:

Cancellations Under 5 cabins 5 to 10 cabins
At confirmation 0% 0%
16 – 30 days before your cruise 30 % of each cabin 50% of each cabin
07 - 15 days before your cruise 50% of total charge 70% of total charge
Up to 07 days before to your cruise 100% of total charge 100% of total charge

All passengers must have a current passport and valid visa before boarding our vessel. Full insurance is full recommended for all passengers.

Cruise itinerary and schedule are subject to change without prior notice due to weather and operation conditions.

Advanced registration will be required. Please provide (under Special Requests) during booking all passport information (full name, gender, date of birth, nationality, passport number, Vietnam visa expiry date) at least 24 hours before departure. Guests with no information provided may not be allowed to go on board.

Signature Halong Cruise offers shuttle service at an extra cost. 
Pick up location - At hotels within Hanoi Old Quarter only 
Pick up time from Hanoi - 07:45 to 08:15

Rate for adults: USD 30 per person (return) 
Rate for children 6-12 years old: USD 20 per child (return) 
Rate for children below 6 years: Free of charge (Limited to 1 child per booking only)

The passenger acknowledges that during the cruise the vessel will be and remain under the control of the Signature Halong Cruise and that the direction and control of the boat and its crew is at all times the sole responsibility of the Captain of the vessel.

The Captain of the craft reserves the right to refuse entry of a passenger onto the vessel and to require a passenger to leave the vessel at the Captain’s discretion.
The passenger acknowledges that the Captain of Signature Halong Cruise has the right and discretion to change the scheduled itinerary or destination of the cruise if for any reason the Captain of the vessel considers it necessary for the safety and welfare of the vessel, its passengers and crew.

Signature Halong Cruise reserves the right to:

  • Substitute any other vessel other than the one designated for the cruise (including a vessel not owned by the company) provided that the substituted vessel is of a similar type and includes similar facilities to the vessel named in the cruise.
  • To cancel or abandon the cruise either before or during the cruise, if the Company or Captain of the vessel considers in their sole and absolute discretion that the cancellation is necessary for reasons of weather or in the interest of the safety and well-being of the vessel, its passengers and crew and the Company will not be liable for any loss or expense incurred by the Passenger caused by such changes or cancellation.

To the extent permitted by law, the Company, its related parties, employees and agents shall not be liable for any claims, losses, damages, injuries, costs and expenses suffered, sustained or incurred (including but not limited to indirect or consequential) as a result of, or arising out of, or in any way connected with the cruise.
The Passenger waivers the right to the Company for any claim whatsoever and howsoever incurred including a claim for death, bodily injury, damage or loss of property during embarkation and/or disembarkation to or from the vessel and/or at all times whilst onboard the vessel itself, unless caused by willful misconduct or reckless disregard of the Company. In the event of breach of any of these terms by the Company, or a failure in whole or in part to provide any service that the company contracted to provide (either expressly or by implication), the remedy for any such breach of any term shall be limited only to the contractual value of the performance of service or obligation that was not performed by the Company, or alternatively part value of the service where there was partial performance of the service or obligation by the Company. Any liability shall be assessed by the Company’s own value of the service and/or obligation or part thereof that is the subject of any claim.

Passengers must not bring any dangerous or illegal substances onto the vessel.

Tickets are non transferable and non refundable and will not be replaced if lost, destroyed or damaged.

Special conditions apply to private charter & event bookings. Contact our sales department for details.

Other Operators - Whilst all care is taken, no responsibility/liability whatsoever is borne or accepted by the Company for any other operator that is included, for any reason, as part of a package holiday, or conference or meeting within the Company’s Boat. The passenger agrees that any independent contractors with whom the Company so contracts provide their services subject to our usual Signature Halong Cruise terms and conditions.


Tickets are valid for the `travel period' shown. Exclusion periods may apply. Unused or expired bookings cannot be refunded or credited for other cruise or services. Arrangements and expenses for travel to and from Signature Halong Cruise and for activities or services not normally included in the cruise fare are your own responsibility and at your own expense. All bookings are subject to these terms and conditions.


Contact Us

Signature Royal Cruise
No.6 Le Thanh Tong Str , Vinashin Wharf , Hon Gai , Ha Long , Quang Ninh
Tel: +84-243 927 6999 / 243 923 3988
Hot-line:(+84) (0) 96 394 6786
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


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